Case Studies
Industry: Finance
Client
A financial services organization committed to providing businesses and consumers with individual attention and professional financial solutions.
The business challenge
For a financial services organization devoted to providing businesses and consumers with comprehensive attention and professional financial solutions, our client wanted to deploy an application that supported the marketing, sales and services across their customer’s interaction channels. Our challenge was to design a ‘Lead Management’ - an application to narrow the gap between their customers and other financial services.
Solution
HIFX developed a desk top application in order to reach out to prospective customers and avail suitable and personalized service in consolidating financial services. The system was designed to contact customers and there after capture relevant information so as to put forth customized and professional financial solutions. The application uses a patented algorithm to analyse the collected customer information and suggest ideal products to them. It is developed in such a way that our client is able to provide its customers with financial products equal to or superior than those offered by larger financial organizations.
Business benefits
- Reduced structural costs by avoiding duplicated process development and configuration
- Considerable improvement in the uniformity and consistency of information
- Accurate, real-time decision-making made possible with reduced risk
Email us at : business@hifx.net
Industry: Education & E-learning
Client -
A global E-learning service provider based in the US, creating and delivering course-ware in the form of Training CDs and online Training Programs.
The business challenge
Our client was initially concentrating on Training CD development and sales. Aspiring to expand, the company planned to enter the Application Service provider model, leveraging the knowledge base and training repository at hand. This led to the concept of a web based application – LCMS. HIfx developed a Learning Content Management System (LCMS). By developing the system, HIFX was able to conceive a business idea from the product.
Solution
The system supports both Content creation and Content delivery in various formats (mime types). The LCMS has built in pre and post assessment tools to track the learner’s progress. Management and reporting features that analyze the effectiveness of courses and individual learning objects are also incorporated. The system adheres to ADL SCORM 1.2 standards. Some of the features are:
- Reusable Learning Objects
- Collaborative Learning
- Personalized Learning
- Multi-language Support
- User Management
- Assessment
Business benefits
- HIFX developed the integrated system on purely Offshore Product Development Model and thereon entered into strategic alliance with our client as their Sales and Support partners for LCMS in Asia
- Now HIFX has been signed up as their offshore development center, supporting and developing latest versions of the system.
- This system provides a flexible, innovative and managed learning platform to the international student community.
- Corporate Houses can also benefit from this platform by introducing the system to support their training initiatives.
Email us at : business@hifx.net
Industry: Recruitment & Human Resources
Client
A leading Staffing Solutions Company in the UAE
The business challenge
The multi lingual job portal had to be designed to incorporate all features to make it a full fledged employment exchange with an efficient business model to propel its services. Hence our challenge was to design a package that had an end-to-end solution for a Staffing Agency that wanted to go online with their services.
Solution
- HIFX designed a system that supports the Job Seekers with features like Resume building, Searching and Applying for Jobs, drafting letters, tracking the application process etc.
- The web application also provides a wide range of services to a potential employer. The services provided to them include Resume database search, creating company profile and brand building, purchase of packages to post jobs and search resumes.
- The system provides corporate/ employers with an account and workspace of their own, which facilitated their HR team to Post jobs, monitor posting, review applications, send call letters and buy new packages.
- The portal is provided with an administrative package to manage the entire business model- Manage users, create business packages, raising invoice, payment tracking, Newsletter creation, bulk mailing, detailed and customized reports.
Business benefits
- A portal enabling seamless interaction with job seekers and employers in the Middle East region
- HIFX developed a system that could integrate all resources and develop a one-to-one relationship with client companies and candidates, ensuring right recruitment and career choices for each party.
Email us at : business@hifx.net
Industry: Media & Advertising
Client
The most popular vernacular in the media industry of INDIA with a subscription of over a million copies of its daily.
The business challenge
Our client is an undisputed leader in the area of publishing and the largest circulated newspaper in India. To reach out to the internet audience, they had an online news content delivery portal. As a next step, to invite subscriptions to their publication and exploit the online business opportunities, the management decided to develop an E-commerce suite and Subscription module that could cater to international audience.
Solution
- HIFX developed a complete e-commerce suite for this portal for online sales of its various publications and services with credit card transactions through secure servers. This included a catalog system, order processing system, shopping cart and inventory management system. The online transaction uses the payment gateway server “PAYSEAL” - a secure, real-time, scalable internet payment platform from ICICI e-payments Ltd.
- The enterprise platform technology Java/J2EE was used to develop this application, with Oracle 9i as database server and BEA WebLogic as the Application server.
- HIFX also developed SMS technology based flash news delivery on Mobile phones for the portal subscribers. To this regard, Technical components were designed and developed by HIFX to provide a connection to the SMS gateway server using the J2EE Platform technology.
Business benefits
- HIFX designed the module not just as to meet the client’s requirements but also catered to the business aspect which resulted in a substantial increase in the volume of subscriptions.
- This holistic approach of HIFX placed us as one of their preferred technology vendors.
- Recognizing the stability of this application, it was further integrated to the internal legacy system.
Email us at : business@hifx.net
Industry: Entertainment
Client
A UK based organization targeting fitness instructors; teaching and producing choreography in addition to providing ancillary products for freestyle environment like music CDs, clothing apparel.
The business challenge
For an organization that showcased products for freestyle living, it was necessary to bring about an ambience and branding that complemented the organization in addition to ensuring that the application was robust and comprehensive to handle all aspects of online functioning. The business challenge was to develop a web portal that encompasses online membership schemes, shopping, fitness awareness programs and newsletters with secure web payment transactions integrated seamlessly.
Solution
- E-Commerce module: A complete suite encompassing facilities for purchase of music CDs, Magazine subscription/membership, online choreography clips, courses/events, clothing apparel etc.
- Administrative module to handle the seamless working of the website with a robust CMS providing for content editing, member account management, online music, choreography DVDs, clothing catalogues among many features.
- Functionality for E-commerce transactions, site search engine, CMS, forum, chat room.
- The web application was developed using open source web technologies on the LAMP platform.
Business benefits
- Developed an application that helped the organization go online completely eliminating the numerous offline procedures that existed previously.
- Improved the marketing prospects of the organization with the creation of strong branding and appearance.
- Increased subscribers and takers for the services offered by the organization.
Email us at : business@hifx.net
Industry: Customer Servicing
Client
A popular drink dispense gas supplier with over 60% coverage in UK.
The business challenge
Our client, being one of the most popular suppliers for drinks dispense gases, was contemplating rapid expansion in business. But however, the current distribution model undertaken constrains the implementation of a franchisee model. It is limited to an offline and non-scalable manual process which couldn’t be extended seamlessly. In order to escalate the distribution model into one with a franchisee perspective with mobile connectivity and synching with the HO, they sought HiFX expertise. The envisaged solution had to meet the demanding requirements of the working model of our client. It aimed at automating the delivery force by creating an application that is custom made to synchronize the delivery model execution with the accounts management in the HO through PDAs. The wireless PDA application should communicate with the central server in the HO for maintenance of accounts and stocks via a mobile server that performs routing of communication between the PDA and central servers.
Solution
- The solution has been designed to comprise of 3 components.
- Application layer on top of accounting package on the server in the HO.
- Mobile server application to channel communication between central server and PDA.
- PDA application for the delivery workforce.
- The PDA application communicates with the central server in an online mode using GPRS.
- Consistent synchronization of records and data using XML web services.
- Features to exercise stock control, track expenses, manage customers, create schedules among many others.
- The technology used for development is Microsoft .NET and Windows CE framework for mobile application development. The Database layer will be constituted of Microsoft SQL server in the application server and MS SQL CE for the mobile application..
Business benefits
- Developed a robust application for the automation of delivery force with wireless connectivity and sophisticated, intuitive mobile application.
- Improved the business results of our client with the efficiency and effectiveness of the system.
- Supplemented the franchisee model envisaged by the organization.
- Enhanced the ambience and branding of the organization.
Email us at : business@hifx.net
Industry: Oil & Gas
Client
One of Canada’s largest oil and gas companies, operating in both upstream and the downstream sectors of the industry in Canada and internationally. The company explores for, develops, produces, and markets crude oil and natural gas, refines crude oil and other raw materials, and markets and distributes petroleum products and related goods and services.
The business challenge
The company was managing its paper-based records competently with an in-house records management application but realized that managing electronic records was becoming a growing challenge. The company calculated that the capacity required to store electronic records was increasing at an annual rate of 60 percent and that e-mail comprised almost two-thirds of all electronic records. Canada’s Privacy and Electronic Evidence Act would require the implementation of specific retention policies for e-mail and other electronic records. The company needed an enterprise-wide system that would enable compliance with the federal legislation yet be seamless to users.
Solution
The company implemented a Records Management solution using the EMC Documentum platform and incrementally rolled it out, bringing more departments on-board. Early adopters included the Surface Land Contracts group and Vital Records.
Business benefits
- Met recordkeeping requirements across the enterprise with corporate and departmental classification taxonomies.
- Organized records to specify authorities and disposition instructions.
- Improved consistency and clarity by managing multiple documents as a single record
Email us at : business@hifx.net
Industry: Utility
Client
Responsible for the safe, reliable and economic planning and operation of the Interconnected Electric System. The company provides open and non-discriminatory access to interconnected power grid for generation and distribution companies and large industrial consumers of electricity. In doing so, the company contracts with transmission facility owners to acquire transmission services and, with other parties to provide fair and timely access to the system. The company also facilitates competitive wholesale electricity market..
The business challenge
Significant delays in the contract creation, review and approval process. This process included multiple parties from many internal departments and multiple external partners.
Solution
The company implemented a Contract Management System. The company automated business processes for contracts as part of the solution in such a way that it is created once, but can be used, wholly or in part, many times
Business benefits
- Effective management of critical business processes for contracts in the most cost-effective and efficient manner possible
- Reduced risk exposure through adherence to corporate governance guidelines
Email us at : business@hifx.net